Frequently Asked Questions

General

What is Pyrolum?

Pyrolum is an online retail store offering a selection of practical products for the home, kitchen, garden, and outdoor lifestyle. Our collection includes garden storage solutions, barbecues, kitchen appliances, food preparation equipment, and other everyday products.

Where does Pyrolum deliver?

We currently ship throughout the United Kingdom.

Is shipping free?

Yes. Standard shipping is always free for orders delivered within the United Kingdom.

Orders

How do I place an order?

Simply browse our products, add the items you'd like to your basket, proceed to checkout, and complete your order using one of the available payment methods.

You will receive an order confirmation after your purchase has been submitted.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible at kaptansingh143212@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or dispatched. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible. In that case, our standard return policy may apply.

How can I check my order status?

If you have questions about your order or delivery status, contact our customer service team with your order number and we will assist you.

Shipping & Delivery

How long does delivery take?

Our standard delivery estimate is 3–5 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.

Do you provide tracking?

Where tracking is available, relevant tracking information may be provided after your order has been dispatched.

What happens if my order is delayed?

If your order has not arrived within the expected delivery timeframe, contact us with your order number. We can review the available delivery information and help you determine the next steps.

What if I entered the wrong delivery address?

We will try to update the address before dispatch, but changes cannot always be guaranteed once an order has entered processing or has already been shipped.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

We also provide:

Free return shipping
No restocking fees
No final-sale items under our standard return policy

How do I return an item?

Contact us before sending an item back. Provide your order number, product details, and reason for the return. Our team will provide the appropriate return instructions.

Do I have to pay for return shipping?

No. Return shipping is free for eligible returns.

Please contact us before arranging a return so we can provide the correct instructions.

When will I receive my refund?

Once an eligible returned item has been received and reviewed, the applicable refund will be processed to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

What if my product arrives damaged or defective?

We may request photographs or additional information to assess the issue and determine the appropriate resolution.

Products

Are the products shown on the website currently available?

Product availability can change. While we make reasonable efforts to keep our website information accurate, an item may occasionally become unavailable.

If this happens after an order is placed, we will contact you regarding the available options.

Can product appearance vary from the images?

Minor differences may occur due to photography, lighting, screen settings, packaging, or product updates. We aim to keep product descriptions and images as accurate as reasonably possible.

Customer Support

How can I contact Pyrolum?

You can contact us using the following details:

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

Pyrolum
3 Kirkstall Rd
London, SW2 4HD
United Kingdom

When contacting us about an order, please include your order number so we can assist you more efficiently.

Do you have more questions?

We're happy to help. If you cannot find the answer to your question here, contact our customer service team and we'll do our best to assist you.