Refund policy

Last updated: August 22, 2026

At Pyrolum, we want you to shop with confidence. If your purchase isn’t right for you, we offer a straightforward 30-day return period, with free return shipping and no restocking fees.

This Return and Refund Policy applies to purchases made through pyrolum.shop and deliveries within the United Kingdom.

1. 30-Day Return Period

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, please contact our customer service team within this 30-day period and provide your order details. We will then provide instructions for completing the return.

There are no final-sale items under our standard return policy.

2. Return Conditions

To help us process your return efficiently, returned products should be:

  • In the same condition in which you received them

  • Returned with all original parts, accessories, and included components

  • Properly packaged to help prevent damage during transit

If a product is returned incomplete or damaged after delivery due to handling by the customer, the return may require additional review.

3. Free Return Shipping

Pyrolum provides free return shipping for eligible returns.

Please contact our customer service team before sending an item back. We will provide the appropriate return instructions so that your return can be processed correctly.

Customers should not arrange or pay for return shipping independently without contacting us first.

4. How to Request a Return

To request a return, contact us at:

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Any relevant photographs or additional information, if applicable

Once your request has been reviewed, our customer service team will provide the next steps.

5. Refunds

Once your returned product has been received and reviewed, we will process the applicable refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account can vary depending on your bank or payment provider. Pyrolum cannot control the processing time imposed by your financial institution.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible.

When contacting us, please provide your order number and, where appropriate, clear photographs showing the issue. This helps our customer service team assess the situation and determine the appropriate resolution.

Eligible damaged, defective, or incorrectly supplied products may qualify for a return, replacement, or refund.

7. Items That Arrive Damaged During Delivery

If your product appears to have been damaged during delivery, please contact Pyrolum promptly after receiving your order.

We recommend keeping the original packaging and any shipping materials until the issue has been resolved, as they may be useful when reviewing the delivery damage.

8. Exchanges

If you would like to exchange a product, please contact our customer service team. Depending on the circumstances and availability of the requested product, we will advise you of the available options.

Where an exchange is not possible, an eligible refund may be offered instead.

9. No Restocking Fees

Pyrolum does not charge restocking fees on eligible returns.

This means you will not be charged an additional fee simply because you have returned an eligible product.

10. Final Sale Items

Pyrolum does not have final-sale items under this standard return policy.

Eligible purchases may therefore be submitted for return within the applicable 30-day return period, subject to the conditions described in this policy.

11. Refund Delays

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, please allow additional processing time for your bank or payment provider.

If you still have not received your refund after the applicable processing period, contact us so that we can help review the status of your refund.

12. Order Cancellations

If you wish to cancel an order, contact Pyrolum as soon as possible at kaptansingh143212@gmail.com.

Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be completed before dispatch. If an order has already been dispatched, the standard return process may apply.

13. Shipping and Returns

Pyrolum offers free standard shipping throughout the United Kingdom, with standard delivery generally taking 3–5 business days.

Return shipping for eligible returns is also free.

14. Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or order cancellations, our customer service team is available through the following channels:

Pyrolum
3 Kirkstall Rd
London, SW2 4HD
United Kingdom

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.

15. Policy Updates

Pyrolum may update this Return and Refund Policy from time to time to reflect changes to our services, procedures, or applicable requirements.

The latest version will always be made available on pyrolum.shop. The date shown at the top of this page indicates when the policy was most recently updated.

Shop With Confidence

At Pyrolum, our goal is to make your shopping experience simple and dependable—from ordering and free UK delivery to our straightforward 30-day return process.

Have a question about a return or refund? Contact our customer service team today at kaptansingh143212@gmail.com.