Shipping policy

Last updated: August 24, 2026

At Pyrolum, we aim to make delivery simple and reliable for our customers. This Shipping Policy explains our shipping coverage, delivery times, processing procedures, and other important delivery information.

1. Shipping Destination

Pyrolum currently ships orders to customers located within the United Kingdom.

We do not currently offer standard shipping to destinations outside the United Kingdom.

2. Shipping Cost

Standard shipping is always free.

There are no additional standard shipping charges at checkout for eligible UK orders.

3. Standard Delivery

Our standard delivery timeframe is:

3–5 business days

Delivery times are estimates and may vary depending on factors such as the delivery location, carrier operations, public holidays, weather, and other circumstances outside our reasonable control.

4. Order Processing

Orders are processed after payment has been successfully received and the order has been confirmed.

Processing time is separate from the delivery timeframe.

Once your order has been processed and dispatched, it will enter the standard delivery period of approximately 3–5 business days.

We may experience occasional processing or delivery delays during periods of unusually high order volume, holidays, or unforeseen circumstances.

5. Delivery Address

Please make sure that your shipping information is accurate and complete when placing your order.

This includes:

  • Full name

  • House or building number

  • Street address

  • City or town

  • County, where applicable

  • Postcode

  • Contact information

Pyrolum is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you notice that you have entered an incorrect address, please contact us as soon as possible at kaptansingh143212@gmail.com.

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

6. Delivery Attempts

The carrier may make one or more delivery attempts depending on its procedures.

If delivery cannot be completed, the carrier may leave the package in a safe location, deliver it to an appropriate alternative location, leave instructions for collection, or make another delivery attempt.

These procedures may vary depending on the carrier and delivery location.

7. Delayed Orders

Although our standard delivery estimate is 3–5 business days, delays can occasionally occur.

Possible causes include:

  • Carrier delays.

  • Severe weather.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • High order volumes.

  • Transportation disruptions.

  • Operational issues.

  • Events outside our reasonable control.

If your order appears to be significantly delayed, please contact us and provide your order number so that we can investigate.

8. Lost or Missing Packages

If your order is marked as delivered but you cannot locate it, please first check:

  • Your property's usual delivery locations.

  • With other members of your household.

  • With neighbours.

  • Any safe-place location specified by the carrier.

  • Any delivery notification provided by the carrier.

If you still cannot locate your order, contact us at kaptansingh143212@gmail.com.

We will review the available delivery information and work with the relevant delivery provider where necessary.

9. Damaged Packages

Please inspect your package when it arrives.

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, provide photographs of:

  • The external packaging.

  • Any visible damage.

  • The product.

  • The shipping label.

This information can help us investigate the issue and determine the appropriate solution.

Your statutory consumer rights are not affected.

10. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us at:

kaptansingh143212@gmail.com

Please include your order number and details of the issue.

We will review the order and, where appropriate, arrange a replacement, refund, or other suitable remedy.

11. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible.

We can only make changes before the order has been dispatched and cannot guarantee that an address-change request will be successful.

Once an order has been dispatched, we may be unable to change the delivery address.

12. Shipping Confirmation

When applicable, you may receive an order or shipping confirmation by email containing relevant information about your order.

Please ensure that the email address provided during checkout is accurate so that you can receive important order communications.

13. Delivery Estimates

The stated 3–5 business day delivery timeframe is an estimate rather than a guaranteed delivery date.

Business days generally exclude weekends and applicable public holidays.

Delivery may take longer in exceptional circumstances.

14. Refunds Related to Shipping

Where a refund is approved under our Return and Refund Policy, the applicable refund will be processed according to that policy.

For eligible returns, Pyrolum provides free return shipping and does not charge a restocking fee.

Nothing in this Shipping Policy limits any rights you may have under applicable UK consumer law.

15. Contact Us

If you have questions about shipping, delivery, tracking, or an order, please contact us:

Pyrolum
3 Kirkstall Rd
London, SW2 4HD
United Kingdom

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

We will do our best to assist you with your delivery as quickly as possible.