Shipping policy

Last updated: August 22, 2026

At Pyrolum, we aim to make delivery simple, reliable, and convenient. We currently ship our products to customers throughout the United Kingdom, with free standard shipping on all orders.

1. Shipping Area

Pyrolum currently delivers to addresses within the United Kingdom.

At this time, we do not offer standard delivery outside the United Kingdom.

2. Shipping Cost

Standard shipping is always free.

There are no additional standard shipping charges added at checkout for deliveries within our UK shipping area.

3. Standard Delivery Time

Our estimated standard delivery time is:

3–5 business days

Delivery times are estimates and begin once your order has been processed and dispatched.

Business days generally exclude weekends and applicable public holidays.

4. Order Processing

After an order is successfully placed, our team prepares it for fulfillment and dispatch.

Processing time may vary depending on product availability, order volume, and other operational circumstances.

You will receive applicable order or shipping updates using the contact information provided during checkout.

5. Delivery Delays

Although we aim to meet our estimated delivery times, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Unexpected operational issues

  • High delivery volumes

  • Incorrect or incomplete delivery information

If a delivery is delayed, we recommend allowing additional time for the carrier to complete delivery.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you realize that your delivery details are incorrect, contact us as soon as possible.

We will make reasonable efforts to update the information before dispatch, but changes cannot always be guaranteed once an order has entered processing or has been dispatched.

7. Failed Delivery

If a delivery cannot be completed because the provided delivery information is incorrect, incomplete, or inaccessible, the carrier may attempt redelivery or return the package to the sender.

If your order is returned to us, please contact our customer service team so we can determine the appropriate next steps.

Additional delivery arrangements may be required depending on the circumstances.

8. Tracking Information

Where tracking is available for your order, relevant tracking information may be provided after the order has been dispatched.

Tracking updates are provided by the applicable delivery carrier and may take some time to appear after dispatch.

If you have concerns about the status of your order, please contact our customer service team.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where appropriate, we may ask you to provide photographs of the package, shipping materials, and the product so that we can assess the issue and determine the appropriate resolution.

10. Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can review the order status.

We may request your order number and other relevant information to assist with the investigation.

11. Returns and Return Shipping

Pyrolum accepts eligible returns within 30 days of delivery.

Return shipping is free for eligible returns.

We do not charge restocking fees, and there are no final-sale items under our standard return policy.

Please contact us before returning an item so that we can provide the appropriate return instructions.

For complete information regarding returns and refunds, please refer to our Return and Refund Policy.

12. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Pyrolum
3 Kirkstall Rd
London, SW2 4HD
United Kingdom

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

Our customer service team will be happy to assist you with your delivery-related questions.

Free UK Delivery, Made Simple

At Pyrolum, we aim to provide a straightforward shopping experience with free standard UK shipping and estimated delivery within 3–5 business days.