Terms of service

Last updated: August 22, 2026

Welcome to Pyrolum. These Terms of Service govern your use of pyrolum.shop and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Pyrolum

Pyrolum operates an online retail store offering a range of household, garden, outdoor, cooking, and related products to customers in the United Kingdom.

Business: Pyrolum
Website: pyrolum.shop
Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012
Address: 3 Kirkstall Rd, London, SW2 4HD, United Kingdom

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorized access to our systems

• Interfere with the operation or security of the website

• Introduce malicious software or harmful code

• Copy, reproduce, or misuse website content without permission

• Use automated methods to access or collect website information without authorization

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, minor variations may occur, including differences in product appearance, packaging, dimensions, or presentation.

We reserve the right to correct errors, update product information, and make changes to products or availability without prior notice.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and may provide an appropriate alternative or refund the unavailable item.

5. Prices

Product prices are displayed on our website at the time of purchase.

Prices may change from time to time. A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

We reserve the right to correct pricing errors. If an order has been placed using an obviously incorrect price, we may contact you before fulfilling the order and provide the option to proceed at the correct price or receive a refund.

6. Placing an Order

When you place an order through Pyrolum, you are making an offer to purchase the selected products.

After submitting an order, you may receive an order confirmation acknowledging that we have received your request.

An order confirmation does not necessarily mean that the order has been accepted. Acceptance occurs when we confirm that the order has been accepted for fulfillment.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product availability issues, or errors in order information.

7. Payment

Orders must be paid using the payment methods available at checkout.

Payment information may be processed securely by third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment cannot be successfully authorized or completed, we may be unable to fulfill the order until valid payment has been received.

8. Shipping and Delivery

Pyrolum currently ships to customers within the United Kingdom.

Standard delivery: 3–5 business days
Shipping cost: Free

Delivery estimates are provided as general guidance and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, operational disruptions, or other unforeseen events.

Once an order has been dispatched, delivery is handled by the applicable delivery provider.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or dispatched. However, cancellation cannot always be guaranteed once fulfillment or dispatch has begun.

If cancellation is no longer possible, you may be able to return the product under our Return and Refund Policy.

10. Returns and Refunds

Pyrolum accepts eligible returns within 30 days of delivery.

We provide:

• 30-day returns

• Free return shipping

• No restocking fees

• No final-sale items under our standard return policy

Additional conditions and procedures are explained in our Return and Refund Policy.

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly.

We may request photographs or other information to help us investigate the issue and determine the appropriate solution.

Depending on the circumstances, an eligible issue may result in a replacement, repair, refund, or another appropriate remedy.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

12. Consumer Rights

Nothing in these Terms is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted.

If applicable consumer protection legislation provides you with rights or remedies that are more favorable than those described in these Terms, those rights remain unaffected.

13. Intellectual Property

Unless otherwise stated, the content available on pyrolum.shop, including text, graphics, logos, images, page layouts, and other materials, is owned by or licensed to Pyrolum or used with appropriate permission.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written authorization, except where permitted by law.

14. Third-Party Services

Our website may use third-party services to provide payment processing, shipping, analytics, website functionality, security, and other services.

Third-party services may have their own terms and privacy policies. Pyrolum is not responsible for the independent practices of third-party providers except to the extent required by applicable law.

15. Website Availability

We aim to keep pyrolum.shop available and functioning reliably, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend access for maintenance, updates, security reasons, technical issues, or other operational requirements.

16. Limitation of Liability

To the extent permitted by applicable law, Pyrolum will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through it.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.

17. Events Outside Our Control

Pyrolum will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

Such circumstances may include natural disasters, severe weather, transportation disruptions, strikes, government actions, widespread technical failures, or other unforeseen events.

Where such an event affects an order, we will make reasonable efforts to keep you informed and take appropriate steps to minimize the impact.

18. Account Information

If you create an account with Pyrolum, you are responsible for providing accurate information and keeping your login credentials confidential.

You should notify us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate an account where necessary to protect our website, customers, or business.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. Changes to These Terms

We may update these Terms of Service from time to time.

Any revised version will be published on this page with an updated Last updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights and requirements that apply to your purchase or place of residence.

Nothing in these Terms prevents you from exercising rights available to you under applicable consumer protection legislation.

22. Contact Us

If you have questions about these Terms of Service, your order, our products, or our policies, please contact Pyrolum:

Pyrolum
3 Kirkstall Rd
London, SW2 4HD
United Kingdom

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

We aim to provide clear information and helpful customer service throughout your shopping experience with Pyrolum.