Terms of service

Last updated: August 24, 2026

Welcome to Pyrolum. These Terms of Service govern your use of pyrolum.shop and your purchase of products through our online store.

By accessing or using our website, or placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Pyrolum

Pyrolum operates the online store pyrolum.shop, offering products for customers in the United Kingdom.

Business name: Pyrolum
Address: 3 Kirkstall Rd, London, SW2 4HD, United Kingdom
Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

In these Terms, "Pyrolum," "we," "us," and "our" refer to Pyrolum. "You" and "your" refer to the person accessing our website or purchasing our products.

2. Using Our Website

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.

  • Use the website only for lawful purposes.

  • Not attempt to interfere with or disrupt the operation or security of the website.

  • Not use the website to engage in fraudulent, abusive, or unlawful activity.

  • Not attempt to gain unauthorized access to our systems or other users' information.

  • Not reproduce, copy, distribute, or exploit our website content without permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated or where necessary to protect our website, customers, or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing displayed on our website are accurate.

However:

  • Product colours may appear differently depending on your device or screen.

  • Product dimensions and specifications may vary where stated by the manufacturer.

  • Images may differ slightly from the actual product.

  • We may correct errors or inaccuracies when discovered.

We reserve the right to correct product information, pricing, availability, or other errors on the website.

Nothing in this section limits your statutory rights regarding products that are faulty, misdescribed, or otherwise do not conform to the contract.

4. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer a suitable alternative or refund.

5. Prices

All product prices displayed on our website are shown at the applicable checkout currency.

We reserve the right to change prices at any time. A price change will not affect an order that we have already accepted, except where there has been an obvious pricing error or where otherwise permitted by applicable law.

Where applicable, taxes and other charges will be displayed during the checkout process.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where appropriate, including where:

  • A product is unavailable.

  • There is an obvious pricing or product-description error.

  • We suspect fraudulent or unauthorized activity.

  • The order appears to have been placed for abusive or unlawful purposes.

  • We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

Payment must be completed using one of the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by third-party payment providers. Their own terms and privacy policies may also apply.

8. Shipping and Delivery

We currently ship to customers within the United Kingdom.

Standard shipping: 3–5 business days
Shipping cost: Free

Delivery estimates are provided in good faith and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, adverse weather, public holidays, customs or regulatory issues, technical problems, or other unforeseen events.

Once your order has been dispatched, responsibility for delivery will be subject to the applicable rights and obligations under UK consumer law.

9. Returns and Refunds

Our Return and Refund Policy forms part of these Terms of Service.

Eligible customers may request a return within 30 days of receiving their order.

Pyrolum provides:

  • Free return shipping for eligible returns.

  • No restocking fee.

  • No designated final-sale items.

Additional conditions may apply to returns, including requirements concerning the condition of returned products.

Nothing in our Return and Refund Policy limits your statutory consumer rights.

10. Cancellations

If you wish to cancel an order, contact us as soon as possible at kaptansingh143212@gmail.com.

We will make reasonable efforts to cancel an order before it is dispatched.

For online purchases, you may also have statutory cancellation rights under applicable UK consumer law, subject to applicable exceptions.

11. Faulty or Incorrect Products

If you receive a product that is defective, damaged, incorrect, or does not otherwise conform to the contract, please contact us.

Depending on the circumstances and your legal rights, we may provide a repair, replacement, refund, or another appropriate remedy.

Please contact us at:

kaptansingh143212@gmail.com

Nothing in these Terms limits or excludes your statutory rights.

12. Intellectual Property

Unless otherwise stated, the content of pyrolum.shop, including:

  • Logos.

  • Brand names.

  • Product descriptions.

  • Images.

  • Graphics.

  • Website design.

  • Text.

  • Layout.

  • Other materials.

is owned by or licensed to Pyrolum and may be protected by intellectual property laws.

You may access and use our website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

13. User-Submitted Information

If you submit information, reviews, feedback, photographs, comments, or other content to us, you are responsible for ensuring that the information is lawful and does not infringe another person's rights.

You must not submit content that is:

  • Fraudulent.

  • Illegal.

  • Abusive.

  • Threatening.

  • Defamatory.

  • Infringing.

  • Malicious.

  • Designed to distribute malware or harmful code.

We reserve the right to remove or refuse user-submitted content where reasonably necessary.

14. Third-Party Services

Our website may rely on third-party services to provide functionality such as:

  • Payment processing.

  • Website hosting.

  • Analytics.

  • Shipping.

  • Fraud prevention.

  • Customer communications.

  • Marketing.

  • Other ecommerce functionality.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent actions, availability, policies, or practices of third-party services except where liability cannot lawfully be excluded.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available.

  • Error-free.

  • Secure.

  • Free from interruptions.

  • Free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Pyrolum will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

17. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances reasonably outside our control.

Such circumstances may include:

  • Natural disasters.

  • Severe weather.

  • Strikes or industrial disputes.

  • Transportation disruptions.

  • Internet or telecommunications failures.

  • Government actions.

  • Public emergencies.

  • Cybersecurity incidents.

  • Supplier or carrier disruptions.

  • Other events beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimize its impact and keep you informed where appropriate.

18. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that your information may be processed as described in that policy.

19. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Any changes will apply from the date they are posted unless otherwise required by law.

We recommend reviewing these Terms periodically.

20. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms prevents you from relying on mandatory consumer rights or protections that cannot legally be excluded.

21. Contact Us

If you have questions about these Terms, your order, our products, or any other matter relating to Pyrolum, please contact us:

Pyrolum
3 Kirkstall Rd
London, SW2 4HD
United Kingdom

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012