Privacy policy

Last updated: August 22, 2026

At Pyrolum, we respect your privacy and are committed to protecting the personal information you provide when using our website, pyrolum.shop, browsing our products, placing an order, or contacting our customer service team.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit or use our website, we may collect information necessary to provide our products and services.

Information You Provide

Depending on how you interact with Pyrolum, this may include:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Payment and transaction information

  • Information provided when contacting customer service

  • Information submitted through website forms

We only request information that is reasonably necessary to process your order, provide customer support, or operate our services.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Approximate location information

  • Date and time of website visits

  • Website interaction information

This information helps us understand how visitors use our website and allows us to maintain, improve, and secure our services.

2. How We Use Your Information

Pyrolum may use your information to:

  • Process and fulfill orders

  • Arrange delivery of purchased products

  • Process payments and transactions

  • Provide customer service

  • Respond to questions and requests

  • Manage returns, refunds, and exchanges

  • Send order confirmations and service-related communications

  • Maintain and improve our website

  • Detect and prevent fraud, abuse, and unauthorized activity

  • Maintain website security

  • Comply with applicable legal and regulatory obligations

  • Improve our products, services, and customer experience

We do not use your personal information for purposes unrelated to our business activities without an appropriate legal basis or your consent where consent is required.

3. Payment Information

When you make a purchase through Pyrolum, payment information may be processed by third-party payment providers.

Pyrolum does not need to store your complete payment card details on our own systems when those details are handled directly by an authorized payment provider.

Payment providers may collect and process information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

Pyrolum may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep essential website functions working

  • Remember preferences

  • Understand website traffic and usage

  • Improve website performance

  • Provide relevant website functionality

  • Measure the effectiveness of our marketing activities

You can adjust your browser settings to control or block certain cookies. However, disabling essential cookies may affect the functionality of parts of the website.

5. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

  • Payment processors

  • Shipping and delivery providers

  • Website and e-commerce service providers

  • IT and hosting providers

  • Customer service providers

  • Analytics and security providers

  • Professional advisers

  • Government authorities or law enforcement where legally required

We do not sell your personal information as a commodity.

Third-party service providers are expected to handle information appropriately and only for legitimate business purposes.

6. Order and Delivery Information

When you place an order, we may provide relevant information to delivery and fulfillment providers so your order can be processed and delivered.

This may include your name, delivery address, telephone number, email address, order information, and other details required to complete delivery.

7. Marketing Communications

Where permitted by applicable law, Pyrolum may send promotional communications about products, offers, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential service-related messages, such as order confirmations, shipping updates, refund information, or other communications necessary to administer your purchase.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which it was collected

  • Whether you have an active customer relationship with us

  • Legal, accounting, or regulatory requirements

  • The need to resolve disputes

  • The need to prevent fraud or enforce agreements

When personal information is no longer required, it may be securely deleted or anonymized.

9. Data Security

Pyrolum takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions when accessing your account or providing personal information online.

10. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain types of processing

  • Request portability of certain information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the relevant data protection authority

Some rights may be subject to legal exceptions or limitations.

To exercise a privacy right, contact us using the details provided below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, remove the information.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Pyrolum is not responsible for the privacy practices, content, or security of websites operated by third parties. We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updates will be published on this page, and the Last updated date will be revised accordingly.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us:

Pyrolum
3 Kirkstall Rd
London, SW2 4HD
United Kingdom

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

We will review privacy-related requests and respond in accordance with applicable requirements.

Your Privacy Matters

Pyrolum is committed to handling customer information responsibly and transparently while providing a secure and reliable shopping experience.