Privacy policy

Last updated: August 24, 2026

At Pyrolum, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through pyrolum.shop.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Pyrolum operates the website pyrolum.shop and provides products to customers in the United Kingdom.

Business name: Pyrolum
Address: 3 Kirkstall Rd, London, SW2 4HD, United Kingdom
Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012

For questions about this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Pyrolum, we may collect certain information.

Information You Provide Directly

Depending on how you interact with our store, this may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order details

  • Information you provide when contacting customer support

  • Information submitted through forms or other areas of our website

We only request information that is reasonably necessary to provide our services, process orders, communicate with you, and operate our business.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • Pages visited

  • Products viewed

  • Referring website

  • Approximate location derived from technical information

  • Information about how you interact with our website

This information helps us understand how visitors use our website, improve performance, maintain security, and provide a better shopping experience.

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders.

  • Delivering purchased products.

  • Processing payments.

  • Sending order confirmations and updates.

  • Providing customer support.

  • Processing returns, refunds, and exchanges.

  • Communicating with you about your order.

  • Improving our website, products, and services.

  • Detecting and preventing fraudulent or unauthorized activity.

  • Maintaining website security.

  • Complying with legal and regulatory obligations.

  • Responding to lawful requests from authorities where required.

  • Sending marketing communications where permitted by law and where you have provided the necessary consent.

We do not use your personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

4. Payments

When you place an order, payment information is processed through the payment provider available at checkout.

Depending on the payment method you select, your payment information may be processed directly by a third-party payment provider.

Pyrolum does not generally store complete payment card details on its own systems.

Payment providers may collect and process information in accordance with their own privacy policies and terms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device that help websites remember information about your visit.

We may use cookies to:

  • Keep our website functioning properly.

  • Remember items placed in your shopping cart.

  • Maintain shopping sessions.

  • Understand website traffic and usage.

  • Improve website functionality.

  • Remember preferences.

  • Measure advertising and marketing performance where applicable.

  • Help detect fraudulent or unusual activity.

Some cookies may be placed by third-party service providers that provide functionality, analytics, advertising, payment, or other services.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Shopify

Our online store is powered by Shopify, which provides the technology used to operate our ecommerce website.

Shopify may process personal information when you browse our store, place an order, or otherwise interact with the website.

Shopify may collect information such as device information, browsing information, and transaction-related information in order to provide its services, maintain security, and support ecommerce functionality.

Shopify's own privacy practices apply to information processed by Shopify.

7. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Payment processors.

  • Shipping and delivery providers.

  • Shopify and ecommerce service providers.

  • Website hosting and technology providers.

  • Analytics and marketing providers.

  • Customer service providers.

  • Fraud prevention and security providers.

  • Professional advisers where necessary.

  • Government authorities or law enforcement where legally required.

We do not sell your personal information as part of our ordinary business operations.

Third-party service providers are generally permitted to process information only as necessary to provide services to us or as otherwise permitted by applicable law.

8. Marketing Communications

If permitted by applicable law, we may send you promotional emails or other marketing communications about products, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional messages relating to your orders, payments, deliveries, returns, or customer-service requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which it was collected.

  • Whether you have an active customer relationship with us.

  • Legal, accounting, tax, or regulatory requirements.

  • The need to resolve disputes.

  • The need to prevent fraud or misuse.

  • Our legitimate business interests.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection requirements.

12. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Request restriction of certain processing.

  • Object to certain types of processing.

  • Request portability of certain information.

  • Withdraw consent where processing is based on consent.

  • Object to direct marketing.

These rights are subject to applicable legal conditions and exemptions.

To exercise a privacy right, contact us using the information provided below.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to websites, services, or applications operated by third parties.

If you follow a third-party link, that third party's privacy policy and terms will apply to your use of its services.

Pyrolum is not responsible for the privacy practices, content, or security of third-party websites.

15. Fraud Prevention and Security

We may process certain information to help identify and prevent fraudulent transactions, unauthorized activity, abuse, or other security threats.

This may include information associated with orders, transactions, devices, IP addresses, and website activity.

Where appropriate, information may be shared with payment providers, fraud prevention services, or other relevant service providers.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us:

Pyrolum
3 Kirkstall Rd
London, SW2 4HD
United Kingdom

Email: kaptansingh143212@gmail.com
Phone: +44 20 8040 5012